Help

Payment and Delivery

Where and under what conditions is delivery carried out?

Spare parts are delivered across Ukraine via Nova Poshta and Delivery transport companies, according to their current tariffs.
Since our products are stored in over 60 different warehouses throughout Ukraine, some orders may be split into multiple shipments — our manager will always inform you of this when processing the order. You have the right to confirm or cancel your order at this stage.

Delivery costs are paid by the buyer, except in warranty cases, where we cover the delivery expenses.

Can we pay for the delivery on your behalf?

By prior agreement with the buyer, we may cover the delivery costs if the order total is increased by the cost of delivery.

How can I pay for my order?

1. Cash on Delivery (COD)
You can pay for your order at the carrier’s branch upon receiving the parcel. A fiscal receipt will be automatically sent to the recipient’s phone via SMS or Viber after payment.

2. Bank Transfer
After placing an order, our manager will send you an invoice via email or messenger. You can pay it from a bank account or at a bank branch.
Original documents are usually sent in a separate parcel because our main office is in a different location from the warehouses.
To save on document delivery, we recommend using electronic document exchange systems such as Vchasno or Dubidoc by Checkbox.

3. Cash Payment
We do not accept cash payments.

Are you a VAT payer?

Yes, we are a VAT payer. However, not all our suppliers are VAT payers, so not all products can be sold with VAT included. Please check with our manager when placing your order.
If a VAT invoice is unavailable but the parts are in stock, we can issue the parts from our sole proprietorship (FOP).

Warranty

Which products come with a warranty?

All items purchased through our online store are covered by a warranty confirming the absence of manufacturing defects. The warranty period is specified in the product description.
A manufacturer’s warranty card serves as proof of warranty coverage.
Please check the completeness and condition of the product upon delivery (as defined in the product description or user manual).

Where should I turn for warranty service?

In case of a warranty issue, please contact our manager to discuss the next steps.
In most cases, standard faults can be resolved over the phone. If necessary, we will arrange for the return of the product for inspection, repair, replacement, or refund.

Warranty service is only valid if the warranty card is intact and there is no evidence of tampering or damage (such as broken seals or altered coatings).

Please retain the warranty card throughout the warranty period.
Repairs are typically carried out within 1 to 3 business days from the moment the product is received at our warehouse.

Can I return or exchange a product?

Yes, you can return or exchange a product within 14 days of purchase, as guaranteed by the Consumer Rights Protection Law of Ukraine.
Please ensure the following conditions are met:

• The product has not been used and shows no signs of wear.

• The product is complete, and the original packaging is intact.

• All tags and factory markings are present.

If the product is defective, return or exchange is possible after inspection by our specialists.

How and where can I return or exchange a product?

To return or exchange an item, contact our manager.
In warranty cases, delivery costs are covered by us.

Refunds are processed the same day the returned item is received, or no later than 7 days if cash is unavailable, via transfer to a company account or your personal bank card.

When is the warranty void?

Our technicians may decline warranty service if:

• Warranty seals are broken.

• The product has physical or other damage caused by intentional or careless actions.

• Usage rules outlined in the user manual have been violated.

• Unauthorized repairs, internal modifications, or design changes were made.

Warranty does not cover:

• Natural wear and tear.

• Accidental or negligent damage (including improper use or exposure to foreign substances).

• Damage caused by natural disasters.

• Damage caused by the system in which the product was used.

• Use for purposes other than intended or in violation of operating instructions.

FAQ

What are your business hours?

• Orders via shopping cart or email: 24/7

• Processing and shipping of orders: Monday–Friday, 9:00–17:00, excluding public holidays.

What if the product I need is not listed on the site?

Our online catalog is constantly being updated, but it may not yet include the full range of available parts.
You can contact us directly to check availability or possible delivery of the item.

Outside business hours, please email us your request.

What should I do if my prepaid order hasn't arrived?

All shipments are insured.
If your item is missing at the carrier’s office for any reason, we will send a replacement within 2–3 business days.

How can I be sure I will receive a prepaid order?

You will receive two documents confirming the transaction: our invoice and your bank’s payment confirmation.
Once we receive your payment, we are obligated to fulfill the order. The obligation is settled only when you sign the delivery note upon receiving the goods.

You are protected by consumer rights laws and may take action via the courts or consumer protection organizations.
With your order, you will receive:

• A fiscal receipt

• Original invoice

• Delivery note

• Tax invoice